Duration:
15 weeks
15 weeks
My role:
UX Researcher
Designer
UX Researcher
Designer
Tools:
The Park Chicago app is an electronic service that enables people to pay for parking online, simplifying the lives of city enthusiasts seeking better and closer parking options than traditional garages. This was a redesign of the ParkChicago parking app. We had to pick a product or service that we thought needed revamping and incorporate user research and interaction.
Problem:
As convenient and practical as the Park Chicago app is, it also has three major interface problems. These issues include the lack of connectivity between the Park Map app and the Park Chicago app, the absence of a countdown clock outside of the app or notifications to track parking time, and the inability to pay for the exact amount you want in smaller increments.
Process Overview:
User Flow:
Paper Prototype:
In designing a more efficient parking ticket system, I chose paper prototyping because it allowed me to quickly map out different user flows and experiment with simplified, user-friendly designs. By sketching screens and testing the steps required to pay for a ticket, I could identify potential pain points and make adjustments early.
Medium Fidelity:
Once I’ve refined my ideas through paper prototyping, I move to medium-fidelity prototypes to bring more detail into my designs. This prototype was done using Figma. Adding some visual elements like layout and basic functionality without being fully polished. This stage helps me focus on the overall structure, navigation, and user interactions, allowing for more detailed feedback before moving to the final design.
Once I’ve refined my ideas through paper prototyping, I move to medium-fidelity prototypes to bring more detail into my designs. This prototype was done using Figma. Adding some visual elements like layout and basic functionality without being fully polished. This stage helps me focus on the overall structure, navigation, and user interactions, allowing for more detailed feedback before moving to the final design.
Style Guide:
Results:
This redesign was successful because:
* It is more concise and to the point, with far fewer obstacles when paying for your parking ticket.
* The search function is integrated into the same app
* The payment process is streamlined so you can easily pay for your ticket
* You can now see the time remaining on your parking directly from your lock screen.
This redesign was successful because:
* It is more concise and to the point, with far fewer obstacles when paying for your parking ticket.
* The search function is integrated into the same app
* The payment process is streamlined so you can easily pay for your ticket
* You can now see the time remaining on your parking directly from your lock screen.
